Frequently Asked Questions F.A.Q.

What makes your policy and procedure manuals different from other companies?: 

Our home care policy and procedure manuals are customized to meet your home care agency’s needs. We identify the services you are offering and what state you are offering your services in. Regardless of your state, our staff of Masters’s prepared Registered Nurses, licensing, and home care policy and procedure manuals specialists will customize the home care policy and procedure manuals you need to achieve your goals. Our home care policy and procedure manuals are written and customized to include all state and accrediting body standards and incorporate your home care agency’s details, including your home care agency’s name, staff, logo, etc. Our policies and procedures are guaranteed to assist you in achieving state licensure, Private Duty, or Medicare Accreditation.

What type of policies do you offer?: 

We offer policies for all types of home health care agencies. Our policies are written explicitly for Personal Care, Companion Care, and Skilled Home Health Care. Our procedures meet the requirements for CHAP Medicare or Private Duty Accreditation.

Are your policies state specific?: 

Our clinical department cross-references your policies and procedures to meet your specific state and federal guidelines.

Are the policies guaranteed?: 

Your policies are guaranteed to assist you with obtaining state licensure. Our nurses are available to consult you at no additional cost should you or your site surveyor have any questions regarding your policies.

Do the policies meet Medicare Accreditation Guidelines?:

Our Medicare home health care policies are written to meet the accrediting body’s requirements.

What accrediting bodies do you work with?:

Our policies are specifically written to meet CHAP Medicare and Private Duty Accreditation Guidelines, but do write policies to meet Joint Commission and ACHC Accreditation guidelines on a case-by-case basis. Please contact us and one of our clinicians will call you with further information.

How long have you been in business?:

Homehealthmanuals.com, a 21st Century Health Care Consultants Company, has been in business for more than 25 years and has assisted our clients with their startup process.

Do you provide references?:

We have worked with thousands of home care agencies and have many references on our website. Please review our reference or testimonial page.

Do you offer assistance with state licensure, accreditation, or consulting?:

Yes, please fill out our contact us form and one of our clinicians will be in contact with you.

What does your admission packet consist of?:

Our home healthcare patient admission packet is custom-designed for your home healthcare agency. Our home care consultants pay close attention to the state-required home health care policies, procedures, and patient requirements when preparing your customized patient admission packet. The admission packet consists of a patient admission booklet, 27-29 forms related to the complete patient admission process (depending on your location), and state-specific advanced directives.

What is included with your personnel files?:

It is essential to know that your personnel files adhere to and are required to meet state and federal audits and legal proceedings. Our personnel files are written to ensure you are effectively tracking your employee data and managing all of your files. Our personnel files consist of separately numbered sections providing an easy reference for required documentation and a manageable process of maintaining accurate files.

Do you complete the CHAP Self Study for CHAP Accreditation?:

Yes. Our home care consultants specialize in CHAP Accreditation and will complete the CHAP Self Study for your home care agency.

Do you offer infusion policies?:

Yes. Our home care infusion policy and procedure manuals are written and customized to meet the needs of your home care agency and are guaranteed to meet State and CHAP Accreditation Standards. Our home care infusion policy and procedure manuals are an infusion nurse’s dream.

Do you offer pediatric policies?:

Yes. Our home care pediatric policy and procedure manuals are written and customized to meet the needs of your home care agency and are guaranteed to meet State and CHAP Accreditation Standards. Our pediatric home health care policy and procedure manuals are second to none.

Do you offer a civil rights package?:

Our home care civil rights packages are tailored per your state’s requirements and completely customized. Our civil rights package is tailored to meet state-specific civil rights laws that prohibit discrimination against people with disabilities in everyday activities.

Do you provide agency forms and logs?:

We provide home care forms and logs to home health care, personal care, and companion care business.

Our home care consultants will provide your home care business with the home care forms and logs your agency will need to successfully operate, keep organized, and remain compliant.

Do you provide an employee handbook?:

Yes. A home care agency employee handbook is a communication tool between you and your employees. Your home care agency employee handbook will set expectations for your home care employees as well as their expectations of the home care agency. The employee handbook will also describe your legal obligations as a home care agency, and employees’ rights.

Do you complete the state license application?:

Yes. Our consultant understands the different home care licensing processes which vary state by state. We will complete your agency’s License Application and ensure all state-required documents and attachments are included. These services are available to personal care, companion care, and home health care agencies.

Do you complete the 855A Medicare Application?:

Our home care consultants will complete your 855A Medicare Application on behalf of your home health care agency, including all accompanying forms and required attachments.

Do you offer any type of training programs?:

We offer training for personal care and companion care businesses as well as skilled home health care agencies. These are intense 3-day training seminars providing all of the necessary tools your agency will need to achieve success. Our personal care and companion care training program and skilled home health care training are two separate training programs. Please visit homecareuniversity.net for more information.